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<div class="bvseo-question-answer" data-questionid="4510177">
<h2 class="bvseo-question">
I have 2 handhelds that do not hold a charge. Just use the cord to charge. Do not have a base. Do I need to replace the battery?
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<div class="bvseo-author">Asked by: Suie</div>
<div class="bvseo-answer" data-answerid="5410260">
Oh no! That is definitely not the kind of experience that we want you to have. We would love the opportunity to restore your faith in us. Please call our customer care team at 1-877-777-8042. For your convenience, we are available Mon-Fri 9 am-6 pm EST. We look forward to assisting you!
<div class="bvseo-author">Answered by: FoodSaver Brand</div>
<div class="bvseo-pubdate">Date published: 2020-11-05</div>
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<div class="bvseo-question-answer" data-questionid="4564657">
<h2 class="bvseo-question">
Does anyone have the Charging Base in red?
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<div class="bvseo-author">Asked by: BrendaH</div>
<div class="bvseo-answer" data-answerid="5253905">
To better assist you with obtaining replacement parts for your FoodSaver, please click on the live chat link here on our site. Agents are available M-Sat 9 am-6 pm EST. You may also give us a call at 877-777-8042. For your convenience, we are available 8 am-8 pm Mon- Fri, EST and 9 am-6 pm Saturday, EST. We look forward to hearing from you!
<div class="bvseo-author">Answered by: FoodSaver Brand</div>
<div class="bvseo-pubdate">Date published: 2020-07-24</div>
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<div class="bvseo-question-answer" data-questionid="4437025">
<h2 class="bvseo-question">
Do these come in colors??
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<div class="bvseo-author">Asked by: Scotty37</div>
<div class="bvseo-answer" data-answerid="5224113">
Yes, they have! We do have white and black for the FoodSaver&reg; FreshSaver&reg; Base.
<div class="bvseo-author">Answered by: FoodSaver Brand</div>
<div class="bvseo-pubdate">Date published: 2020-06-29</div>
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<div class="bvseo-question-answer" data-questionid="3153947">
<h2 class="bvseo-question">
I recently purchased a Foodsaver base JST0000003145538 and expected one as pictured. I have another charging base and ordered another for my 2nd home but the item I just received doesn't have the charging mechanism. Should I return it for xchange?
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<div class="bvseo-author">Asked by: Solimar256</div>
<div class="bvseo-answer" data-answerid="3414316">
For assistance with your FoodSaver FreshSaver order, please contact us at (877) 777-8042. Specialists are available Monday-Friday 8am-8pm EST, Saturday 9am-6pm EST. We would love to help!
<div class="bvseo-author">Answered by: FoodSaver Support</div>
<div class="bvseo-pubdate">Date published: 2018-07-27</div>
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<div class="bvseo-question-answer" data-questionid="3121513">
<h2 class="bvseo-question">
I have the original hand held unit. Will it fit in this base?&nbsp;
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<div class="bvseo-author">Asked by: Kassy</div>
<div class="bvseo-answer" data-answerid="3388753">
Yes! The FoodSaver&reg; FreshSaver&reg; Base will fit perfect with your FreshSaver.
<div class="bvseo-author">Answered by: FoodSaver Support</div>
<div class="bvseo-pubdate">Date published: 2018-07-02</div>
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<div class="bvseo-question-answer" data-questionid="3077797">
<h2 class="bvseo-question">
Is the base also a charger?
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<div class="bvseo-author">Asked by: foxter2</div>
<div class="bvseo-answer" data-answerid="3353667">
This FreshSaver base is intended to hold up your handheld sealer however, click the link below to find all replacement parts including the charger. https://www.foodsaver.com/accessories-and-parts/replacement-parts/replacement-parts-for-foodsaver-freshsaver/freshsaver-parts.html?src=17ZS
<div class="bvseo-author">Answered by: FoodSaver Support</div>
<div class="bvseo-pubdate">Date published: 2019-09-09</div>
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<div class="bvseo-question-answer" data-questionid="3045680">
<h2 class="bvseo-question">
How do you keep the male plug in piece to stay in the hand held device with out falling out
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<div class="bvseo-author">Asked by: Reena</div>
<div class="bvseo-answer" data-answerid="3318807">
We're glad you asked! It is easiest to seat your FreshSaver into the base and then push the charger thru. If after doing this you continue to experience issues, please send us a message via live chat here on the site. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST.
<div class="bvseo-author">Answered by: FoodSaver Support</div>
<div class="bvseo-pubdate">Date published: 2018-05-12</div>
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<div class="bvseo-question-answer" data-questionid="2827296">
<h2 class="bvseo-question">
Does it come with the cord, or do I need to buy that, too?
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<div class="bvseo-author">Asked by: SeattleSally</div>
<div class="bvseo-answer" data-answerid="3085192">
The power cord is not included with this stand. If you also need the power cord, you can buy one through the link below: http://www.foodsaver.com/fresh-saver/foodsaver-freshsaver-ac-adapter/132760-000-000.html/?src=17ZS
<div class="bvseo-author">Answered by: FoodSaver Support</div>
<div class="bvseo-pubdate">Date published: 2018-02-20</div>
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