Is the problem with the lower or upper gasket? The lower gasket is located on the inside center base of the appliance (around the vacuum channel) .The upper gasket is located on the underside of the lid, just behind the thick rubber strip. If it is the lower gasket, take out the lower gasket, clean it and reinsert the gasket into the vacuum channel. If it is the upper gasket, please contact Customer Service.
- My gasket is loose or has a tear. What do I do?